[ Home ]   [ Feedback ] [ Search ]  [ Contents ]

 

 

July 2012 Issue
Home General Information Editorial Board Themes of Interest Current Issue Archive Issues Call for Papers Submission Guideline Subscription Downloads

 

Home
Up
General Information
Editorial Board
Themes of Interest
Current Issue
Call for Papers
Submission Guideline
Subscription
Downloads

 

 

 

International Journal of Management and Social Sciences (IJMSS)

Index Copernicus Journal id: 6913

ISSN 2249-0191

Volume 2 (1) July 2012       

Follow Us

 Subscribe / Buy Now


 

 

 

Subscription Details

- ii -

Editorial Board

- iii -

About IJMSS and About Speak

- iv -

Table of Contents

- v -

Research Papers  
1. A Comparative Study on Psychographics and Purchase Frequency among College Students in Coimbatore 1
  N. Ramu, Dr. R.Sellappan
2. Assessing Service Quality Satisfaction: A Comparative Analysis of Public & Private Management Institutes 10
  Rachita Sambyal, Preeti Salathia
3. Fictional Representations of London in Indian Writing in English 21
  Dr. Amrita Satapathy
4. Influence of Destination Image & Destination Personality in Tourist’s Decision Making: An Empirical Research 30
  Dr. Makarand Upadhyaya
5. Involvement of Factors in Receivables Insurance as Exemplified by Poland 41
  Dr. Katarzyna Kreczmańska-Gigol, Dr. Renata Pajewska-Kwaśny
6. Role of Strategic Human Resource Information System 51
  J. Vijayakumar, Dr. C. Nirmala
7. Contribution of MSME’s in Indian Economy – Problems and Prospects 58
  Dr. Rimpi Kaur, Pallavi Manik
8. Does Foolish Four Work in Indian Equity Market? 67
  Dr. B.M. Kanahalli, Sachin Balbhimrao
9. Rural Development of India through Village Knowledge Centers 74
  Suniti Chandiok
10. Building Sustainable Microfinance Institutions (MFIs) in India 86
  Akash Kumar
11. Higher Perspective of ‘Success’ 98
  Dr. Vidhu Gaur, Dr. Karanam Nagaraja Rao
Case Studies  
1. A Strategic Shift for Resuscitation of A Giant Market Leader – A Case Study of Nokia 104
  Dr. N. Srividya
2. CSR Scenario in India – From Philanthropy towards Development 117
  Shashidhar Channappa
3. CRM in New Age Banks in India 124
  Dr. Suresh Chandra Bihari
. Book Review 131
  Kiran Sakkar Sudha
General Information

- vii -

Submission Guidelines

- viii -

Call for Papers

- xii -

Order Form

- xiii -

 


Research Papers

A Comparative Study on Psychographics and Purchase Frequency among College Students in Coimbatore
N. Ramu1, Dr. R.Sellappan2
Assistant Professor1, School of Management, Sri Krishna College of Engineering and Technology, Coimbatore, India
Principal2, Gobi Arts and Science College, Gobichettipalayam, India

Vol. 2(1): pp 1-9 (2012)
Abstract: This paper attempts to study the psychographic characteristics of the Engineering and Arts and Science College students in Coimbatore; and also to understand the effect of psychographics on the frequency of purchase of different products and services that the students themselves purchase. AIO (Activities, Interest and Opinions) inventory and the List of Values (LOV) scale were used to understand the psychographics of the target population. Both the Engineering and Arts and Science College students are having similar interest and opinions, activities, values and purchase frequency of the service groups. Purchase frequency of the product groups having a significant difference that is Arts and Science college respondents purchase frequency is differ from Engineering College students.
Keywords: Psychographics, Purchase frequency, College students, Product and service groups, Comparative study, Psychographics and purchase

  Buy e-Paper

top

Assessing Service Quality Satisfaction: A Comparative Analysis of Public & Private Management Institutes
Rachita Sambyal
1, Preeti Salathia2
Assistant Professor
1, Telecom & IT, UIAMS, Panjab University, Chandigarh, India
Research Scholar
2, Department of Commerce, University of Jammu, Jammu, India
Vol. 2(1): pp 10-20 (2012)
Abstract:
The paper presents a comparative analysis between public and private management institutes to entice predictors of quality and assessing significant mean differences in the level of academics, administrative staff, infrastructure, library services and career development practices. The data were obtained by applying census method from 166 (effective response) management students of J&K State through questionnaire. CFA and T-test was used to test the proposed hypotheses. The results showed significant mean difference between public and private management institutes regarding career development practices as well as vision and commitment of top management and partial mean differences regarding the academics, administrative staff, infrastructure and library services.
Keywords: Quality, Customer satisfaction, Service gaps, Management institute, Service quality in education, Comparative analysis

  Buy e-Paper

top

Fictional Representations of London in Indian Writing in English
Dr. Amrita Satapathy
Assistant Professor - English, School of Humanities, Social Sciences & Management
Indian Institute of Technology Bhubaneswar, Toshali Bhawan, Satyanagar, Bhubaneswar – 751007, Odisha, India

Vol. 2(1): pp 21-29 (2012)
Abstract: For the Indian/natives of East, London has different levels of associations that keep changing with the times. Besides these obvious associations there underlie certain subtle associations as well which are linked to the textual images of England. One often comes across descriptions of mornings and evenings in English novels, which are not only poetic but romantic. The paper discusses and analyses the idea of London and its multi-dimensional perceptions in the writings of Mohandas Karamchand Gandhi, Jawaharlal Nehru, Chaudhuri and Prafulla Mohanti. It seeks to portray a collage of images and ideas of England/London represented in autobiographical fictions in Indian writing in English.
Keywords: London Metropolis, East-West, Diaspora, Indian writing, Postcolonial, Idea of England

  Buy e-Paper

top

Influence of Destination Image & Destination Personality in Tourist’s Decision Making: An Empirical Research
Dr. Makarand Upadhyaya
Professor in Marketing, Indian Institute of Health Management and Research, Jaipur, India

Vol. 2(1): pp 30-40 (2012)

Abstract: The idea of personality in a destination is a relatively new one and the academic investigation of such a process is still in its infancy. In the ever more competitive tourism marketplace, destinations are increasingly adopting branding techniques to craft an identity which emphasizes the uniqueness of their product. A key component of this personality building process is the thorough management of destination image and personality with particular attention to personality-related factors. Destination personality can be regarded as an attitudinal construct and it can be clearly argued that our image towards a destination is affected by the personality we form towards that destination.
Although a conceptual model exists in an academic study, no apparent effort has been made to empirically investigate the relationship between destination image and destination personality in a particular tourism context. The paper attempts to develop an understanding about the major factors contributing to destination image and identifying important personality traits of a destination. Destination image is measured using a structured scale with 15 variables adopted from past researches and brand personality scale is used to derive important personality traits for a tourist destination. Findings are based upon a sample of 200 respondents using multivariate tools.
Keywords: Destination image, Destination personality, Destination branding, Destination marketing, Branding, Brand personality

  Buy e-Paper

top

Involvement of Factors in Receivables Insurance as Exemplified by Poland
Dr. Katarzyna Kreczma
ńska-Gigol
1, Dr. Renata Pajewska-Kwaśny2
Associate Professor1, Department of Finance,
Vice Dean
2 of Undergraduate Studies, Department of Business Insurance,
Warsaw School of Economics, Al. Niepodległo
ści 162, 02-554 Warszawa, Poland

Vol. 2(1): pp 41-50 (2012)
Abstract: The paper presents the results of survey conducted among factors associated in the Polish Factors Association. Their share in the whole factoring market in Poland in 2008 amounted to 70%. The interest of factors in receivables insurance depends on the kind of factoring transaction. They are more often involved in receivables insurance with regard to transactions of higher risk. The main reason indicated by factors why they are not involved in receivables insurance is the refusal to accept the limit by the insurer. Admittedly, the use of factoring receivables insurance would grow if the competition on this market was tougher. Factors appreciate the insurance advantage. They notice that it may result in higher security of their business, improving at the same time the competitiveness of their offer.
Keywords: Factoring, Factor’s risk, Factoring receivables insurance, Kinds of factoring, Risk, Insurance

  Buy e-Paper

top

Role of Strategic Human Resource Information System
J. Vijayakumar
1, Dr. C. Nirmala2
Research Scholar
1, University of Kerala, Tiruvanandhapuram, India
Assistant Professor
2, Department of Management Studies, Vel Tech Multi Tech Dr. RR & Dr. SR Engineering College, Avadi, Chennai, India
Vol. 2(1): pp 51-57 (2012)
Abstract: Information technology is expected to drive human resource’s transition from a focus on HRM to Strategic HRM. This strategic role not only adds a valuable dimension to the HR function, but also changes the competencies that define HR professional and practitioner success. This study aims at investigating what role if any do Human resource information systems (HRIS) play in SHRM. It attempts to examine how HR professionals and managers in different organizations see the effects of HRIS on strategic HR tasks and job roles. It also tries to find out if there is any significant difference in the usage of HRIS between small / medium and large sized companies.
A survey questionnaire was sent through email to 137 companies and a response rate of 47% was received. The target group of the respondents was HR managers, HR directors and HR professionals in company’s base in Chennai. The scope was widened to include both large and small/medium sized organizations across the IT sectors.
Keywords: HRIS, Strategic HRIS, Human Resource, Human Resource Information System, SHRM, Role of HRIS

  Buy e-Paper

top

Contribution of MSME’s in Indian Economy – Problems and Prospects
Dr. Rimpi Kaur
1, Pallavi Manik2
Assistant Professor1,2 in Commerce, Lajpat Rai DAV College, Jagraon, India

Vol. 2(1): pp 58-66 (2012)
Abstract: Micro, Small and Medium Enterprises have been the backbone of industrial sector of any economy and hence a major concern for the Government. These enterprises play imperative role in the economic development of our country as well and their contribution is noteworthy in the employment generation as during 2009-10 afforded employment to about 695 lakhs people which is 5.47% more as compare to last year. Even these enterprises recorded 11.59% growth in their production in the same year and their development ranges from traditional rural handicrafts to technology oriented industrial units. In spite commendable input to the economy, these enterprises have not been able to set an anticipated landmark may be due to lack of initiatives, ignorance, poor financial support, improper or less coverage of training or skills development programmes, poor marketing strategies etc.
The government is playing a vital role to sustain these enterprises through various policy measures that resulted constructive force and the enterprises help to generate various opportunities for Indian population though the full potential is yet to be realized. Mounting role of MSMEs in Indian economy and their problems encourage analyzing their performance and the problems for the better solution to set a desirable marker. This paper analyses the performance of MSMEs and explores the key factors like productivity, employment, GDP contribution etc. to highlight the problems of MSMEs and suggest the possible measures for superior position in economic development.
Keywords: MSME, Indian economy, MSME contribution, MSME problems, MSME prospects, MSME composition

  Buy e-Paper

top

Does Foolish Four Work in Indian Equity Market?
Dr. B.M. Kanahalli
1, Sachin Balbhimrao2
Professor and Chairman
1, Research Scholar2
Department of Commerce, Gulbarga University, Gulbarga, India

Vol. 2(1): pp 67-73 (2012)
Abstract: Foolish Four strategy is one of the most cockamamie stocks picking formula developed in the mid 90’s by the Motley fool website. This strategy consists of investing equal amount in each of the top 4 stocks of a market index which results of high dividend yield to square root of stock price dropping one that scored highest. To examine its effectiveness, we applied this strategy to Nifty 50 Index over a period of 5 years (2006 to 2011). This research paper proves the fact that, Foolish four performs better over Nifty Index over a study period. Hence, this study identifies Foolish Four as one of the stock picking strategy for retail and Institutional investors.
Keywords: Foolish Four, Volatility, Return on Investment, Equity Market, ROI, Indian Equity Market

  Buy e-Paper

top

Rural Development of India through Village Knowledge Centers
Suniti Chandiok
Assistant Professor, Banrasidas Chandiwala Institute of Professional Studies, Sector-11, Dwarka, New Delhi, India
Vol. 2(1): pp 74-85 (2012)
Abstract: Information and Communications technologies (ICTs) play a chief role in the development of societies. For many years, India has tested with extending its reach of ICTs to rural areas with a view to bringing development to these areas. This paper examines the implementation of Village knowledge Centers in rural India with a description on developmental differences between urban and rural areas in India and the implementation of rural projects that extend ICTs to rural areas. We have examined prior work and described the Village knowledge Center Project by M.S. Swaminathan Research Foundation, a Non-Governmental Organization (NGO) located in Chennai, India. A discussion through field visits, observations and analysis of the role of woman and its benefits of such projects, issues, and possible directions for future work in this area has been done in this paper.
Keywords: Knowledge, Information technology, Rural development, Knowledge Center, Village Knowledge Center, Rural Women

  Buy e-Paper

top

Building Sustainable Microfinance Institutions (MFIs) in India
Akash Kumar
Faculty, Department of Applied Sciences and Humanities, Ajay Kumar Garg Engineering College, Ghaziabad, India
Vol. 2(1): pp 86-97 (2012)
Abstract: India is perhaps the largest emerging market for microfinance. Over the past decade, the microfinance sector has been growing in India at a fairly steady pace. Though no microfinance institution (MFI) in India has yet reached anywhere near the scale of the well-known Bangladeshi MFIs, the sector in India is characterized by a wide diversity of methodologies and legal forms. However, very few Indian MFIs have achieved sustainability yet. The sustainability of MFIs by itself is not enough unless a fully fledged MFS (Micro Finance sector) is established on sustainable lines. This paper tries to examine what comes in the way of making Indian MFIs sustainable and what can facilitate this.
Keywords: Microfinance Entrepreneurship Origination, Micro-Finance Entrepreneurs, Micro-finance sustainability, CDFIs, UID, CIBIL

  Buy e-Paper

top

Higher Perspective of ‘Success’
Dr. Vidhu Gaur
1, Dr. Karanam Nagaraja Rao2
Assistant Professor1,2, School of Management, Alliance University, Anekal Road, Bangalore, India

Vol. 2(1): pp 98-103 (2012)
Abstract: The word ‘success’ is the most sought after commodity. Students, business men, entrepreneurs and people from all walks of life crave for success in their lives. Is success in career be equated with the success in life? A most successful person in the field of business may not be happy and successful in personal life? Success in life means being able to face all kinds of situations successfully and that which brings out happiness on all fronts- be it college, house or work place.
‘The science of Management’ or ‘Managerial Effectiveness’ or ‘Effective Communication’ and so on, deals with only one particular aspect of success and does not look in to its holistic nature. True success lies in doing the job whole heartedly with efficiency and passion. Real success is that which brings joy not only to the self but the people around us. The paper attempts to find out the beauty of doing the duty and explores the factors of ‘success’ and the real nature of ‘success’ for broad understanding.
Keywords: Success, Holistic, Science of Management, Happiness, Higher Perspectives, Perspective of Success

  Buy e-Paper

top

Case Studies

A Strategic Shift for Resuscitation of A Giant Market Leader – A Case Study of Nokia
Dr. N. Srividya
Assistant Professor, Dr. MGR University, Maduravoyal, Chennai, India

Vol. 2(1): pp 104-116 (2012)
Abstract: Customer delight is the mantra for becoming successful in any business. Furthermore, if the industry is technology oriented, the companies had to upgrade their services from time to time keeping at pace with the technology. Nokia is a giant company having its presence across the globe and it enjoyed the market leadership till 2006. Slowly its realm is occupied by its competitors and now it is struggling to gain its original position. This case studies in detail the various situations that led to the worse and the various strategies adopted by Nokia for resuscitation.
Keywords: Services, Applications, Tools, Market share, Smart phones, Touchscreens

  Buy e-Case Study

top

CSR Scenario in India – From Philanthropy towards Development
Shashidhar Channappa
Assistant Professor & Program Manager, Department of Social work, Acharya Institute of Management and Sciences, Bangalore, India

Vol. 2(1): pp 117-123 (2012)
Abstract: In a market oriented economic structure, corporate sector is the prime mover of economic growth. Private Sector has come out in favour of social responsibility and demonstrated their support for the Government’s commitment to provide greater economic opportunities to the disadvantaged. They have also offered and undertaken initiatives for enhancing employability. These measures, however, need to be expanded manifold. New and more effective forms of interventions at grassroots level, addressed at disadvantaged sections, are needed.
This case attempts to present the wide range of discourse that is happening across globe in general and India in particular on the concept. Through its several sections the paper tries to build a perspective around the concept and talks about the general trends vis-à-vis CSR globally. This case further provides a comprehensive understanding of how corporate social responsibility has evolved as a concept and the reasons that encourage companies in India to be socially responsible.
Keywords: CSR, Corporate social responsibility, Philanthropy, Development, CSR Scenario, CSR in India

  Buy e-Case Study

top

CRM in New Age Banks in India
Dr. Suresh Chandra Bihari
Professor - Banking & Finance, Icfai Business School, Hyderabad, India

Vol. 2(1): pp 124-130 (2012)

Abstract: Formerly, not many people switched their banks unless any grave issues cropped up. The commitment levels were high. Often an inherited relationship between a customer and the bank was seen. However, today, banks cannot depend on these unswerving relationships or established marketing strategies to attract and retain customers. As markets focus on the heterogeneous segments, a more careful targeted marketing technique is needed. This would enable interaction with smaller groups of customers and classify individual needs. The alternatives for customers to choose among banks have risen and the pressures of competitive as well as constantly changing markets have lead to the development of CRM (Customer Relationship Management) in the Banking Sector. The case provides a brief discussion on CRM in new age banks in India.
Keywords: CRM, Customer Relationship Management, Bank, Banking, CRM Banking, New Age Banks

  Buy e-Case Study

top

 


IJMSS Downloads

General Information
About SPEAK Foundation and IJMSS
Call for Papers
Submission Guidelines

 


For Further Information:
Editor
International Journal of Management and Social Sciences (IJMSS)
1/2222, RAM NAGAR, MANDOLI ROAD, SHAHDARA, DELHI-110032 (INDIA)
Email :- research.speak@gmail.com, editor@ijmss.com
Contact :- +91 9810426970

Home ] July 2011 Issue ] January 2012 Issue ] [ July 2012 Issue ] January 2013 Issue ]

Send mail to Journal Webmaster with questions or comments about this web site.
International Journal of Management and Social Sciences, All rights reserved.